Cyber Crime Coverage

Applicable for: Android;Mac;Windows;iOS

Cybercrime is an ever-evolving threat.

The Cyber Crime Coverage Feature is a new sub-feature of the Million Dollar Protection Plan. It will help you recover financially from cyberattacks, such as ransomware and social engineering fraud, and the damage they cause.

  • Provides coverage of up to $100K per membership year.
  • It allows for 2 cyberattack claims per year that result in cyber extortion or stolen fund losses resulting from social engineering fraud.

Plan Details

  • Norton Benefit Premier Plus

Key Benefits

  1. Cyber Extortion Reimbursement+++: This helps victims recover from a cyber extortion attack that holds their computing and mobile devices* and their contents for ransom.
    • Coverage for authorized ransom amounts. 
    • If you are a victim of cyber extortion, you will have a dedicated U.S.-Based Identity Restoration Specialist assigned to your case.
    • Should additional support be required, Norton will retain experts to help restore your device and electronic data.
    • Cyber Extortion must be reported within 14 days of discovery of the cyberattack.
Does not include:
Reimbursement for experts or third-party professionals retained directly by you.
  1. Social Engineering Fraud: This covers stolen fund losses from a cyberattack as a result of social engineering fraud when a cybercriminal psychologically manipulates you to perform actions or divulge personal information to illegally perform any of the following:
    • Access financial accounts, transfer funds, open new accounts, secure a loan, or enter contracts in your name.
      • Secure or obtain a tax refund by filing a fraudulent tax return.
      • Commit a crime.
      • Apply for or obtain a governmental benefit.
Limitations:
  • Social Engineering Fraud must be reported within 30 days after discovering the fraud event.
  • Stolen Funds Loss arising from Social Engineering Fraud must be reported within 90 days after discovery of loss.
  • Stolen Funds Losses do not include Theft of any Digital Currency, theft of any monies from a Digital Currency Account, non-fungible tokens (NFTs), or other assets that only exist digitally and are verified using blockchain technology.
  1. Coverage for Lawyers & Experts: Norton sources and retains these experts on your behalf, ensuring you get the care you deserve.
    • Covers expenses paid to investigators and other third-party experts that are reasonably necessary to restore your good name and identity or to recover associated cyber losses.
    • Includes attorneys, cybersecurity consultants, reputation management specialists, and digital forensic analysts.
Limitations:
This is not a reimbursement. Norton will provide these services up to the limit of the Cyber Crime Coverage+++.
  1. Coverage for Data & System Recovery: Provides coverage for electronic data recovery and computer system restoration costs associated with a cyber extortion and cybercrime/malware event.  
    • Norton will retain professionals, including digital forensic analysts, cybersecurity consultants, and even reputation management specialists, as needed up to the limits of your plan.
Limitations:
  • Coverage does not include the replacement of devices.
  • Electronic data recovery will only be provided if the electronic data is backed up to an external hard drive or external hard drive infrastructure.
  1. Cyber Restoration Support: Live expert help when it’s most needed. 
    • Support is provided by a U.S.-Based Identity Restoration Specialist. When you submit a claim, a Restoration Specialist is assigned to your case. This Specialist is dedicated to working with you to help you resolve your case from start to finish.
    • Our Restoration Specialists will work to restore your device and funds that were transferred without your authorization.

Disclaimers

+++ Reimbursement and Expense Compensation, each with limits of up to $1 million for LifeLock with Norton Benefit Essential, LifeLock with Norton Benefit Premier, LifeLock with Norton Benefit Premier Plus, and up to $25,000 for LifeLock Benefit Junior, including up to $1 million in coverage for lawyers and experts, if needed for all plans.  In addition, if Cyber Crime Coverage is provided with your plan, up to $100,000 for data restoration, lawyers and experts, if needed, reimbursement of stolen funds and out of pocket expenses.  All benefits under the Master Policy are issued and covered by United Specialty Insurance Company (State National Insurance Company, Inc. for NY State members). Policy terms, conditions and exclusions at: Gendigital.com/legal.  Cyber Crime Coverage is not available to residents of New York.

*Device means a desktop, laptop, tablet computer, hard wired or Wi-Fi connected Internet router, modem, cellular phone or smart phone. Such device must be owned or leased by an Insured and operated under an Insured’s control

**Costs for replacement of or reimbursement for a new Computing Device is not covered.  

DocID: v20230417232603476
Last modified: 03/24/2025

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